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Any product purchased from penbox.am can be returned or exchanged within 14 days from the moment of purchase.

To return the product following conditions must be met

• Present the payment receipt
• Return the product unopened in its original and undamaged packing.

Upon return, the money can be refunded by hand or by bank transfer within a maximum of 7 working days.

Parker and  Lamy brand pens are not subject to return or exchange.